Amman, July 1 – The Administrative Committee of the Senate, headed by Senator Tawfiq Kreishan, was briefed today, Tuesday, during its visit to the Government Services Center in Al-Muqabalin, on the center’s operations and the services it provides to citizens.
During the visit, the committee met with the Minister of Digital Economy and Entrepreneurship, Eng. Sami Samirat, the Ministry’s Secretary-General Samira Al-Zoubi, and several center officials, where they reviewed the workflows and development plans aimed at improving the delivery of government services within an integrated system.
Samirat stressed that the comprehensive government service centers are a realization of the Economic Modernization Vision, which seeks to enhance the efficiency of the public sector, simplify procedures, and increase citizen satisfaction. He explained that these centers currently offer 127–137 government services, which have proven effective and successful in meeting citizens’ needs.
He pointed out that these centers help reduce the burdens on citizens by providing a package of diverse services in one location, saving time and effort, and reflecting the level of advancement in public service delivery.
Samirat revealed a government plan to expand the number of these centers to 16 across various governorates by the end of this year, in a way that supports digital transformation and transparency, in line with the Royal directives and the three modernization tracks: economic, administrative, and political.
For his part, Kreishan affirmed the committee’s keenness to follow up on the level of government services provided, stressing the importance of continuously developing the work environment and enhancing staff efficiency, in light of the national direction toward digital transformation and good governance.
He stated that the government service centers, which began operations in 2022, represent a successful model that should be generalized across the Kingdom due to their direct impact on strengthening citizens’ trust in government institutions and providing multiple services from various agencies while reducing time and effort for citizens.
Committee members expressed their appreciation for the efforts made by the center’s staff, praising the level of organization and the smoothness of procedures, and stressing the importance of ongoing feedback to improve service quality and enhance interaction with citizens.
This visit comes within the framework of following up on the experience of comprehensive government centers, which constitute a pioneering model in providing multiple services from different institutions in one location, thereby contributing to saving time and effort and achieving customer satisfaction, as part of the public sector modernization path.
At the end of the visit, the committee toured the center’s facilities, observed the nature of the employees’ work and their interaction with visitors, and listened to an explanation about the electronic linkage mechanisms among the institutions operating within the center.